Frequently Asked Questions
Answers to all your questions about ei77
From opening an account to withdrawing money via bKash — find detailed answers to the most frequently asked questions about ei77 all in one place.
ei77 brings a safe and straightforward online betting and casino experience for players in Bangladesh. Whether you are a new player or experienced — you may have questions about creating an account, deposits and withdrawals, claiming bonuses, or choosing games. This detailed FAQ section is here to answer all of those questions. If you do not find the answer to your question here, our 24/7 Bengali live chat support is always by your side.
Account and Registration
To open an account at ei77, you will need an active mobile number and a valid email address. Choose a strong password during registration and enter your date of birth correctly. Only those aged 21 or above are allowed to open an account. The entire process is completed within a few minutes, and once your account is active you can start playing.
No, under ei77's rules each person may create only one account. Any attempt to open multiple accounts will result in those accounts being closed and any bonuses may be cancelled. This rule is strictly enforced to maintain a safe and fair playing environment.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble, contact ei77's 24/7 live chat support in Bengali — they will assist you promptly.
Yes, ei77 may verify your identity before large withdrawals or in cases of suspicious activity. You may be asked to provide a photo of your National ID card or passport. This is done to ensure the security of your account and to prevent fraud. Verification is completed quickly and confidentially.
Yes, ei77 works fully on mobile browsers. You can easily log in from the browser of any Android or iOS smartphone. The site is optimised for mobile screens, so you can play games, place bets, and deposit or withdraw money all from your phone.
Deposits and Withdrawals
Deposits from bKash to your ei77 account happen almost instantly — usually within a few seconds to a few minutes at most. There may be a slight delay if the banking server is busy. If your deposit has not arrived after 30 minutes, contact live chat with a screenshot of the transaction.
The minimum deposit amount at ei77 is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. Starting with just ৳500 you can receive the welcome bonus and enjoy all games.
Yes, ei77 supports all popular mobile banking methods in Bangladesh. You can easily deposit using both Nagad and Rocket. Bank transfers through Dutch-Bangla, Sonali, or any scheduled bank are also available. The minimum deposit is ৳500 for all methods.
Withdrawals from ei77 are generally completed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳800. You can withdraw via bKash, Nagad, Rocket, or bank transfer. Before submitting a withdrawal request, make sure your account is fully verified.
ei77 does not impose any extra fees on deposits or withdrawals on its own. However, normal transaction fees charged by bKash, Nagad, or your bank may apply — this depends entirely on the payment provider's policy. You are encouraged to check the details on the payment page before any transaction.
Games and Gameplay
To bet on BPL (Bangladesh Premier League) matches, first log in to your ei77 account and go to the cricket section. Select an ongoing or upcoming BPL match, choose your bet type (match winner, toss, innings score, etc.) and enter your preferred amount. Review the odds carefully before confirming your bet.
ei77 offers slot games from various top providers including PG Soft, Pragmatic Play, and JILI. Popular titles include Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, Super Ace, and many more. New games are added regularly, so keep an eye on the slots section.
RTP, or "Return to Player", is the average percentage of total wagered money returned to players over the long term in a game. It is a theoretical figure — calculated based on millions of spins. A higher RTP means a comparatively greater chance of returns over the long term, though results in each session may vary.
Yes, ei77's live casino runs fully on mobile. Games from providers such as Evolution Gaming and Ezugi stream smoothly on mobile browsers. With a good internet connection (4G or Wi-Fi), the experience of playing with a live dealer will be much better.
Yes, all games available at ei77 are developed by reputable international providers who use Random Number Generator (RNG) technology. This ensures that every outcome is completely random and independent. ei77 always maintains transparency with players and is committed to the fair play principle.
Yes, Spribe's Aviator is available at ei77. In the game, a plane starts flying and the multiplier keeps increasing. You must cash out before the plane crashes. The longer you wait, the higher the multiplier grows — but if it crashes, you lose your bet. It is a fast and exciting crash game.
Bonuses and Promotions
After creating a new account at ei77, a 100% welcome bonus is available on your first deposit. That means if you deposit ৳500, you will receive an additional ৳500 as a bonus. You can receive a bonus of up to ৳10,000. The bonus is added to your account automatically.
The wagering requirement for ei77's welcome bonus is 10 times (10x). That means if you receive a ৳1,000 bonus, you must wager a total of ৳10,000 before withdrawing. Different games may contribute to this wagering at different rates — read the bonus terms and conditions for accurate information.
ei77's VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. By playing regularly you can automatically move up to higher levels. Cashback ranges from 0.3% per week at Bronze up to 1.5% at Diamond. Higher levels also come with special offers and priority support.
VIP members receive a cashback bonus every week. Cashback is calculated on the net losses of the previous week according to your VIP level (Bronze 0.3% to Diamond 1.5%). It is generally added to your account every Monday. Cashback comes directly to your balance — no separate request is needed.
Yes, ei77 offers special promotional offers during Eid, Pohela Boishakh, and other festivals. During these times, extra deposit bonuses, free spins, or special tournaments may be launched. Keep an eye on ei77's promotions page and live chat for the latest offers. Bonus terms and conditions may change over time.
Safety and Responsible Gaming
Yes, ei77 uses SSL encryption technology to keep all your information secure. This ensures that your login details, personal information, and financial transactions remain fully encrypted. Your information is not sold or shared with third parties. Read our privacy policy for more details.
To create an account and play at ei77, you must be at least 21 years old. This is strictly enforced. It is our responsibility to keep minors away from gambling. Date of birth is verified during registration and proof of identity may be requested in suspicious cases.
If you feel that gaming is having a negative impact on your life, you can apply for self-exclusion or a temporary break from ei77's responsible gaming page. You can also inform the support team directly via live chat. There is also the option to set deposit limits or session limits.
ei77's customer support is available in Bengali 7 days a week, 24 hours a day. You can speak directly using the live chat button at the bottom of any page on the site. You can also contact us by email: [email protected]. For common issues, live chat provides the fastest resolution.
If you believe there has been unauthorised access to your account, change your password immediately and notify ei77 via live chat or at [email protected]. Our team will take swift action to secure the account. You are advised to use a strong password and not share your login details with anyone.
Detailed information, tips, and self-assessment tools are available on ei77's responsible gaming page. There you can learn how to keep gaming within the bounds of entertainment, when to take a break, and where to seek help if needed. Play responsibly — gaming should be enjoyable, not stressful.
Still have questions?
Our Bengali support team is by your side seven days a week, twenty-four hours a day. Contact us via live chat or email us at [email protected].