ei77's Privacy Policy
Your personal information is completely safe at ei77. What data we collect, why we collect it, and how we keep it secure — everything is explained here transparently.
Introduction and Applicability
ei77 ("we", "us", or "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use ei77's website, services, and associated platforms, how we use that information, and how we keep it secure.
By continuing to use ei77's services, you agree to the terms of this Privacy Policy. We recommend that you read this Policy in full and contact our support team if you have any questions. This Policy applies only to individuals aged 21 or older, as no one below this age is permitted to register on ei77.
We may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via the website or to your registered email. Continued use of the service after changes have been made will be taken as acceptance of the updated Policy.
Information We Collect
ei77 may collect the following types of personal information. Each piece of information is collected for a specific purpose, and information that is not necessary is never collected.
Identity Information
- Full name
- Date of birth
- National ID / passport number (for verification)
- Username and password
Contact Information
- Email address
- Mobile number
- Residential address
Financial Information
- bKash / Nagad / Rocket account number
- Bank account details
- Transaction history
Technical Information
- IP address
- Browser and device type
- Cookies and session data
- Login time and date
Gaming Activity Information
- Play history and bet records
- Bonus claims and wagering records
- Session duration and activity
Communication and Support Information
- Live chat conversations
- Email correspondence
- Complaint and review records
Purpose of Data Collection
ei77 collects and processes your information only for the following legitimate purposes. We do not use information for any unnecessary purpose.
| Purpose | Description | Required Information |
|---|---|---|
| Account Registration and Verification | Completing the KYC (Know Your Customer) process and confirming that the user is aged 21 or older. | Identity and contact information |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. | Financial Information |
| Fraud Prevention | Ensuring account security and detecting suspicious activity. | Technical and financial information |
| Service Improvement | Fixing platform errors and improving the user experience. | Technical and gaming information |
| Customer Support | Providing fast and effective support via 24/7 live chat and email. | Communication and Support Information |
| Responsible Gaming | Identifying problematic gambling habits and taking preventive measures. | Gaming Activity Information |
| Legal Compliance | Maintaining records and providing reports in accordance with applicable laws and regulations. | All relevant information |
Cookies and Tracking Technology
ei77 uses cookies and similar tracking technologies to operate the website smoothly and improve the user experience. Cookies are small text files stored in your browser that make site visits more personalised.
We use the following types of cookies:
- Essential Cookies: Required to maintain login sessions and verify security. These cannot be disabled.
- Functional Cookies: Save language preferences, settings, and personalisation.
- Analytics Cookies: Monitor website usage patterns to help improve the quality of the service.
- Security Cookies: Used to prevent fraud and unauthorised access.
You can disable non-essential cookies by changing your browser settings. However, this may affect some functionality of the website.
Session Cookies vs Persistent Cookies
Session Cookies — Automatically deleted when the browser is closed. Used to maintain login sessions.
Persistent Cookies — Stored for a set period. Used to remember user preferences and settings.
We never use tracking cookies for third-party advertising networks.
Sharing Information with Third Parties
ei77 never sells or rents your personal information for commercial purposes. However, information may be shared with trusted third parties in the following limited circumstances:
Payment Processors
Financial information necessary to complete transactions via bKash, Nagad, Rocket, and banks is shared with them. These institutions follow their own security regulations.
Technology Service Providers
Limited information may be shared with trusted technology partners for server hosting, data analysis, and cybersecurity services. All partners are bound by contractual confidentiality obligations.
Legal and Regulatory Authorities
In the case of a court order, legal obligation, or government directive, it may be necessary to disclose relevant information to the relevant authorities. In such cases, we make every effort to protect privacy within the limits of the law.
Fraud Prevention Services
Limited technical information may be shared with fraud detection services to ensure the security of your account and financial transactions.
Data Security Measures
ei77 uses industry-standard security technology to keep your personal and financial information safe. SSL (Secure Socket Layer) encryption is active on our platform, keeping all data transferred between your browser and our servers secure.
The key aspects of our security measures are:
- Secure data transmission via SSL/TLS encryption.
- Passwords and sensitive information stored using strong hashing algorithms.
- Firewalls and intrusion detection systems to prevent unauthorised access.
- Regular security audits and vulnerability testing.
- Strict data access control policies for staff.
- Automated monitoring to detect suspicious login activity.
Your Own Security
While ei77 provides the highest level of technical protection, follow the advice below to keep your own account secure:
- Use a strong, unique password.
- Change your password regularly.
- Do not share your account credentials with anyone.
- Always log out after logging in from a public or shared device.
- If you notice any unusual activity, inform our support team immediately.
Data Retention Period
ei77 retains your information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements.
Account Information
Retained for the full duration that the account is active and for a minimum of 5 years after closure due to legal obligations.
Financial Transaction Records
Records of all financial transactions are retained for a minimum of 5-7 years, in line with financial regulatory requirements.
Customer Support Records
Records of live chat and email conversations may be retained for up to 2 years for service quality improvement.
Your Rights
You have the following rights regarding your personal information held with ei77. Contact our support team to exercise these rights.
Right to Access Information
You may find out at any time what information we hold about you and request a copy of it.
Right to Correct Information
If any information we hold about you is inaccurate, you have the right to request a correction.
Right to Delete Information
Where there is no legal obligation to retain it, you may request that your personal information be deleted after your account is closed.
Right to Object to Processing
In certain circumstances, you may object to the processing of your information.
Right to Data Portability
You have the right to request that information you have provided be received in a structured format.
Right to Opt Out of Marketing Communications
You can request to unsubscribe from promotional emails and notifications at any time.
To exercise any of the rights listed above, contact us by email at: [email protected]. We are committed to responding to your request within 30 days of receipt.
Protection of Minors
ei77 strictly ensures that only individuals aged 21 or older may create an account and use the platform. Completing the age verification process at the time of registration is mandatory.
We do not knowingly collect personal information from any minor. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.
Parents or individuals concerned about children's online safety are welcome to contact us. We believe in responsible gaming and take every precaution to protect minors.
Policy Changes and Updates
ei77 reserves the right to update this privacy policy as needed. Amendments may be made due to expansion of services, new legal requirements, or technological changes.
For significant changes, we will notify you in the following ways:
- By displaying a clear notice at the top of the website.
- By sending a notification to your registered email.
- By updating the "Last Updated" date at the top of this page.
Continued use of ei77 services after notification of changes will indicate that you have accepted the new policy. If you do not agree with the new policy, you are advised to close your account.
Contact and Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week.
If you believe your privacy rights have been violated, please contact us directly first. We will take your complaint seriously and work to resolve it as quickly as possible.
Any requests related to our data protection can be sent by email. For requests to access or delete data, verification of your identity will be required.
Contact Us
For privacy-related requests, please write "Privacy Request" as the subject of your email.